Refund policy

Thank you for shopping at Filipa Cabecinha Art. This policy explains your rights and options if you are not satisfied with your order.

Damaged or faulty items: If your painting or print arrives damaged, contact me at art@filipacabecinha.com with photos of the damage within 7 days of delivery. I will arrange a replacement or a full refund, whichever you prefer.

If for any reason you’re not satisfied with your purchase, you can return the artwork within 30 days. Just cover the return postage costs, ensure it’s safely packaged in it's original packaging, and use tracking and insurance for safe delivery. Reach out by email to arrange the return and I'll process the refund.

Custom commissions: Because each commission is made specifically for you based on your photo and instructions, custom portraits and commissioned paintings are exempt from the right of withdrawal above, in line with EU consumer protection rules for personalized goods. If you have concerns about a commission, please contact me before or during the process, I want you to be happy with the result.

How to request a return or refund: Email art@filipacabecinha.com with your order number and the reason for your request. I aim to respond within 48 hours.

This policy is a general summary of your rights under EU consumer protection law and does not constitute legal advice. For guidance specific to your situation, please consult a qualified professional.