Refund policy

Thank you for shopping at Filipa Cabecinha Art. This policy explains your rights and options if you are not satisfied with your order.

Damaged or faulty items: If your painting or print arrives damaged, contact me at art@filipacabecinha.com with photos of the damage within 7 days of delivery. I will arrange a replacement or a full refund, whichever you prefer.

Right of withdrawal (EU customers): If you are a consumer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your item, without giving any reason, for ready-made original paintings and fine art prints bought directly from the shop. To use this right, contact me at art@filipacabecinha.com within 14 days of delivery. You are responsible for the cost of returning the item, and it must come back unused and in its original packaging and condition. Once I receive and inspect the returned piece, I will issue a refund to your original payment method.

Custom commissions: Because each commission is made specifically for you based on your photo and instructions, custom portraits and commissioned paintings are exempt from the right of withdrawal above, in line with EU consumer protection rules for personalized goods. If you have concerns about a commission, please contact me before or during the process, I want you to be happy with the result.

How to request a return or refund: Email art@filipacabecinha.com with your order number and the reason for your request. I aim to respond within 48 hours.

This policy is a general summary of your rights under EU consumer protection law and does not constitute legal advice. For guidance specific to your situation, please consult a qualified professional.